Terms of Service

1. Introduction

Welcome to The Organdy Factory. By accessing or using our website and services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

2. Definitions

• “Website” refers to our online store at organdyshop.com
• “We,” “us,” and “our” refer to The Organdy Factory.
• “You” and “your” refer to the user or customer using our website.

3. Use of Our Website

• You must be at least 18 years old to use our website.
• You agree to use our website for lawful purposes only.
• You are responsible for maintaining the confidentiality of your account and password.

4. Orders and Payments

• All orders are subject to acceptance and availability.
• Prices are subject to change without notice.
• We accept payments through Card Payments, Cash On Delivery, and Store Pickups.
• You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

5. Shipping and Delivery

• We offer shipping to all over Egypt.
• Delivery times are estimates and not guaranteed.
• You are responsible for providing accurate shipping information.

6. Returns and Refunds

Returns Policy

• We accept returns for unused and unopened items within 14 days of purchase.
• All returns must be accompanied by a receipt.
• Customers are responsible for the cost of shipping returns.

Refunds

• Refunds will be issued to the original method of payment.
• Please allow 5-7 business days for your refund to be processed, beginning once we approve the refund request and review the return.

Exchanges

• In case the customer receives a product that is not the product they ordered, they can exchange it (respecting the unavailability of it in stock) without paying any additional shipping costs. The Organdy Factory will cover all shipping costs for the exchange.

7. Warranties and Liability

• Each product has its own warranty period specified on the product page. Customers can always contact us to inquire about warranty details.
• We are not liable for any damages resulting from the use of our products beyond the warranty.

8. Intellectual Property

• All content on our website, including text, graphics, logos, images, and software, is the property of The Organdy Factory and protected by intellectual property laws.
• You may not use, reproduce, or distribute any content from our website without our prior written permission.

9. Changes to These Terms

• We reserve the right to update or modify these Terms of Service at any time without prior notice.
• Your continued use of our website after any changes constitutes acceptance of the new terms.

10. Governing Law

• These Terms of Service are governed by and construed in accordance with the laws of Egypt.